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Frequently Asked Questions

Welcome to our FAQ page! Here, you'll find answers to the most common questions about our services, policies, and more. We're here to help you get the most out of your experience with New Horizon Cleaning Service. If you don't find what you're looking for, please feel free to contact us directly.

Why should I hire a cleaning service?

Hiring a cleaning service means you have access to professional cleanings. Cleaners are knowledgeable, trust-worthy, reliable and experienced. We will be around for the long haul. 

How much do you charge for a cleaning?

It will depend on the size of your home or business. Call us at (203) 241-0927, and we will do an initial walk-through to provide an estimate (or bid) that meets your specific needs. 

How do I get ready for cleaners to come?

Tidying up your desks, floors and counter tops is helpful for us to spend more time cleaning and less time picking up. 

What cleaning services do you provide?

We provide commercial, residential, post construction, move out and vacation rental cleanings - recurring or one-time cleanings. 

Do you clean evenings and weekends?

Yes, we do most commercial cleanings after regular business hours in the evenings and on Saturdays. We can also provide residential cleaning services in the evenings, Saturdays, and Sundays. 

Do you bring your own products or use mine?

We can use your products or ours, or a combination, which ever you prefer. We bring our own cleaning cloths, shoe protection, masks and  gloves for all our cleanings. 

What if I’m not satisfied with my cleaning?

Our work is guaranteed, or we will be back to correct any cleaning that is not done to your satisfaction. 

What is your service area?

Our service areas include all of Connecticut and New York areas,

How do I schedule a cleaning service?

Scheduling a cleaning service is easy! You can contact us via phone, email, or through our website’s contact form. We’ll work with you to find a convenient time and tailor our services to meet your needs.

Are you insured?

Yes, we are fully insured and bonded against injuries and damages. 

 Do you have references? clean evenings and weekends?

Yes, references are available upon request.

Do I need to be home during the cleaning?

No, you don't need to be home during the cleaning. Many of our clients provide us with access instructions or keys. However, you are welcome to be present if you prefer.

What Our Clients Say

Stephanie Thibodeau

The ladies of New Horizon Cleaning did an amazing job on the deep clean of my house! I will definitely schedule them again for any future cleanings.
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